Clarity SaaS Release and Upgrade Process

Visit the Broadcom website to download the current Release Notes for the version of Clarity you intend to upgrade to.  Review the Release Notes.  Distribute the documentation to your team with your advice on what areas of the upgrade pertain to them, and how they should prepare for the upgrade.

Work with your staff to select a window of 12 hours on a weekday to schedule an upgrade to your Clarity DEV environment. Non-production upgrades are typically executed by Rego on Monday evenings.

Ensure all work is complete and disposable in DEV, this environment will be erased and replaced with an upgrade copy of PROD.

Submit the request to Rego to refresh the DEV environment from PROD and upgrade to your selected version of Clarity. Please select “Yes” to refresh the environment unless an exception has been pre-approved by Rego.

1. The process to erase DEV completely, then replicate PROD into DEV and upgrade it is a single process from Rego.  Separating these components is not recommended, it requires additional approvals and downtime.

The Rego team will collaboratively schedule your request, typically on a Monday evening, and provide guidance about the DEV upgrade process.

Once the process is complete DEV is now a mirror image of PROD Clarity and Jaspersoft, upgraded to a newer version.

Begin to conduct your comprehensive change management testing to ensure the upgrade is acceptable.

Submit a request to Rego to upgrade PROD during a selected weekend window.  Weekend windows are defined on the published calendar.

Prior to this PROD upgrade window, send an email to your end user community regarding a planned 12-hour maintenance window.

Immediately prior to the upgrade, confirm all of your scheduled jobs are paused and any end user activity is complete.

Rego will notify you when the upgrade is commencing within the Support Ticket, at the pre-arranged time, and provide an update within 12 hours to confirm it’s completion or communicate any issues.  No hourly or interim updates will be posted.

When the PROD upgrade is complete, Rego will notify you of success and guide you toward any areas of focus for your remediation.

After remediation, send an email to your staff that the system is back online and ready for their usage.

After a week of run-time in PROD with the new version of Clarity, submit a request to Rego to refresh any remaining non-PROD environments as a replica of PROD.  Non-PROD environments will not be individually upgraded, they are intended to be replicas of the current version and configurations of PROD.