Clarity Archived Uptime Status
- Jared Hodgson (Unlicensed)
- Troy Thomas
- Shyam Beerakayala (Unlicensed)
Historical archives of the issue, impact, current status, next update and resolution of previously encountered outages of Clarity on AWS.
12/14/23 @9:57am ET
Root cause analysis provided by Amazon AWS:
On December 13 at 9:00AM Pacific, Amazon Cognito rolled out a change to improve the reliability of its SAML federation feature. Unfortunately, this change caused a small number of customers to receive authentication errors when trying to login from a SAML identity provider. The problem was limited to customers who sent login requests with expired SAML x509 certificates. We have rolled back the change. Cognito’s SAML federation feature is operating normally as of 10:10AM Pacific. We sincerely apologize for the inconvenience.
12/13/23 @ 2:03pm ET
All reported login issues have been resolved. A root cause will be published upon completion.
12/13/23 @ 1:49pm ET
Rego SaaS is currently experiencing issues impacting login into Clarity PROD in certain customer environments and is actively engaged to resolve. Additional information will be shared at the earliest opportunity.
Thanks
Rego SaaS Support Team
June 30th, 2023 4:00pm Eastern:
All connection issues have been resolved.
Rego will post a root cause analysis document to this page.
Current Status: Resolved
June 30th, 2023 3:45pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Rego will post a root cause analysis document to this page.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: Most database connections are restored, we are validating
Next Update: 15 minutes
June 30th, 2023 2:45pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 2:30pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 2:15pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 2:00pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 1:45pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 1:30pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS reported an issue with the RDS service, and are investigating the connectivity issues affecting the databases
Next Update: 15 minutes
June 30th, 2023 1:15pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS reported an issue with the RDS service, and are investigating the connectivity issues affecting the databases
Next Update: 15 minutes
June 30th, 2023 1:00pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS reported an issue with the RDS service, and are investigating the connectivity issues affecting the databases
Next Update: 15 minutes
June 30th, 2023 12:45pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS reported an issue with the RDS service, and are investigating the connectivity issues affecting the databases
Next Update: 15 minutes
June 30th, 2023 12:30pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: We are continuing to collaborate with AWS, AWS continues the Investigation
Next Update: 15 minutes
June 30th, 2023 12:15pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS continues the Investigation
Next Update: 15 minutes
June 30th, 2023 12:00pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS continues the Investigation
Next Update: 15 minutes
June 30th, 2023 11:45am Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: Investigation
Next Update: 15 minutes
December 5th, 2022 4:30pm Eastern: All users in affected regions have reported full recovery of internet connectivity. The final root cause analysis documentation is provided below.
December 5th, 2022 4:13pm Eastern: All users in affected regions have reported full recovery of connectivity. Rego and AWS have confirmed internet-related outages in these regions. Users outside of these regions were able to access Clarity environments as normal. Rego will post a root cause analysis document to this page.
Issue: Inability to connect to the Clarity website by end users
Impact: Users in certain regions of the US
Current Status: Resolved
December 5th, 2022 4:05pm Eastern: Certain end users in midwest/east regions of the US are seeing signs of internet connectivity recovery. Rego and AWS have confirmed internet-related outages in these regions. Users outside of these regions continue to be able to access Clarity environments as normal. Rego will update this page with further details once full internet connectivity recovery is confirmed.
Issue: Inability to connect to the Clarity website by end users
Impact: Users in certain regions of the US
Current Status: Internet Connectivity Restored, Validating
Next Update: 15 minutes
December 5th, 2022 3:50pm Eastern: Certain end users in midwest/east regions of the US continue to report connectivity issues to Clarity environments. Rego and AWS have confirmed internet-related outages in these regions. Users outside of these regions continue to be able to access Clarity environments as normal. Rego will update this page with further details once internet providers stability connectivity.
Issue: Inability to connect to the Clarity website by end users
Impact: Users in certain regions of the US
Current Status: Investigation
Next Update: 15 minutes
December 5th, 2022 3:35pm Eastern: Certain end users in midwest/east regions of the US continue to report connectivity issues to Clarity environments. Rego and AWS are investigating potential internet-related outages in these regions. Users outside of these regions continue to be able to access Clarity environments as normal. Rego is investigating and will update this page with further details.
Issue: Inability to connect to the Clarity website by end users
Impact: Users in certain regions of the US
Current Status: Investigation
Next Update: 15 minutes
December 5th, 2022 3:20pm Eastern: Certain end users in midwest/east regions of the US are reporting connectivity issues to Clarity environments. No outages are reported within AWS, all environments remain accessible by end-users in other regions. Rego is investigating and will update this page with further details.
Issue: Inability to connect to the Clarity website by end users
Impact: Users in certain regions of the US
Current Status: Investigation
Next Update: 15 minutes
October 28th, 2022 3:00pm Eastern: Rego and AWS believe the underlying issue related to the Oct 22nd outage is completely remediated and resolved.
October 25th, 2022 11:48pm Eastern: Rego continues to investigate the cause and remediation of the incident on Oct 24th. The draft root cause analysis report is below. This report will be updated with further details as they become known and the investigation concludes.
October 24th, 2022 1:16pm Eastern: Rego believes a full recovery has been achieved. We are working with Amazon Web Services to develop a root cause analysis. We will continue to diligently investigate and post updates to this page as they become available. A full root cause analysis will be posted to this page once available.
October 24th, 2022 1:01pm Eastern: Significant recovery of the Amazon Web Services login processing has occurred. We do not have confidence in a full recovery status, but we expect to post a full recovery notification shortly. We are continuing to investigate and will continue to post updates to this page.
October 24th, 2022 12:52pm Eastern: Rego is seeing signs of broad recovery, but continued instability for Clarity logins. We are continuing to investigate and will continue to post updates to this page. As we determine a timeline for full recovery, it will be posted to this page.
October 24th, 2022 12:32pm Eastern: Rego is seeing signs of broad recovery for Clarity logins. We are continuing to investigate and will continue to post updates to this page.
October 24th, 2022 12:22pm Eastern: Rego continues to investigate the issue with AWS unable to process logins for Clarity. As we determine a timeline for recovery, it will be posted to this page.
October 24th, 2022 11:55am Eastern: Rego has detected an unexpected issue in the AWS infrastructure processing logins to the Clarity application. This event is related an outage at Amazon Web Services. Rego is investigating which customers and environments may be affected and will post updates to this status page as they become available.
August 15, 2022 2:00PM Eastern - Root Cause Analysis: The SFTP disruption has been fully mitigated for the limited customers in North America that were impacted. A root cause analysis has been posted below:
August 15, 2022 12:48PM Eastern - Rego has determined the health of the SFTP service to be stable, but Rego remains closely monitoring. Updates will be made to this page as the service health is restored. A root cause analysis will be posted once we are confident that the issue is fully mitigated.
August 15, 2022 12:22PM Eastern - Rego has detected an issue with certain SFTP services. Updates will be made to this page as the service health is restored.
July 28th, 2022 3:00pm Eastern - Root Cause Analysis: The current disruption has been fully mitigated for Clarity production environments on AWS. A root cause analysis has been posted below:
July 28th, 2022 2:39pm Eastern: All production environments are back online and healthy. A small number of non-production environments remain affected. A root cause analysis will be posted to this page.
July 28th, 2022 2:04pm Eastern: Rego continues to note that a small number of customer environments remain affected. Rego is awaiting confirmation from AWS of full recovery. Rego will post a confirmation to this page we can confirm that all affected services are restored.
July 28th, 2022 1:49pm Eastern: AWS has confirmed the network recovery remains in progress, with an estimate of 30-45 minutes for recovery of any services that remain affected. Rego will post a confirmation to this page we can confirm that all affected services are restored.
July 28th, 2022 1:30pm Eastern: AWS has confirmed a power failure resulted in network disruption. Power has been restored and networking services are coming back online. Rego will post a confirmation to this page when affected services are restored.
July 28th, 2022 1:24pm Eastern: Rego has determined that new user logins to certain environments are affected, but the issue appears intermittent and related to networking. Rego will post updates to this status page as they become available.
July 28th, 2022 1:18pm Eastern: Amazon Web Services has confirmed a networking issue that may be impacting infrastructure. Rego continues to investigate which customers and environments may be affected and will post updates to this status page as they become available.
July 28th, 2022 1:05pm Eastern: Rego has detected an unexpected issue in the AWS infrastructure processing logins to the Clarity application. This event is related an outage at Amazon Web Services. Rego is investigating which customers and environments may be affected and will post updates to this status page as they become available.