Rego Change Management Guidance

To meet our high quality standards for AWS deployments of Clarity, we reserve time after the initial release of a major version of Clarity to ensure quality, stability, scalability and security of the release in AWS. Rego performs Quality Assurance of Clarity releases and patches on AWS and collaborates closely with Broadcom to ensure patches are issued to remediate any critical defects. Rego targets the availability for deployment of a new major release into AWS Non-PROD environments two weeks after release date, and PROD environments a few weeks after that. Although new releases will be available within 2 weeks, we recommend waiting 6 weeks for the first patch to be available as a best practice. For example, v15.9.1 was released February 8th, and AWS clients started upgrading non-PROD environments after February 23rd. Rego’s strong guidance is to await that first patch for any Clarity version to ensure high quality results in your environments.

Rego maintains a comprehensive disaster recovery and restoration program.  Production Clarity environments are backed up immediately prior to upgrades in the event a future roll back is necessary.  After a PROD upgrade is complete, any issues that cause a full outage may be logged as a new Sev1 support ticket.  If the issue cannot be resolved within 24-hours, a roll back plan may be initiated.

Rego conducts roll back plans with a prescribed approach to ensure a high likelihood of success.  Rego has closely managed the Clarity upgrade planning and execution for hundreds of Clarity customers, rollback plan initiation is extremely rare. The Rego subject matter experts, engineers and support staff are available 24x7 to provide heightened support of the upgrade, ensuring all Sev1 issues are remediated and mitigated promptly.  In the extremely unusual circumstance that a roll-back plan is required, Rego retains the ability to roll back on the first full business day after the PROD upgrade – this option includes the likelihood of a full business-day outage.  Roll-back plans may be initiated if you or Rego encounter a production issue that results in a projected outage of 24 hours or more during business hours while the issues is investigated and remediated.  Any roll-back execution would be discussed and approved by Rego leadership.

Rego recommends customers remain current on their upgrades by executing at least one upgrade per year. In the event you are using a version of Clarity that is near it’s end-of-life cycle from Broadcom, Rego will support you for 3 months beyond the EOL data at zero additional cost. Beyond 3 months we will charge an additional 25% monthly subscription rider fee, plus a one-time fee to execute the upgrade, when appropriate, due to the large gap in versions.