AWS Cognito is a service managed by Rego SaaS and our internal teams, and therefore customers will not be having access. For any changes customers will be required to submit a new request. This requests can vary between:

• Standard Changes/Procedures

• Common Issues

Standard Changes/Procedures

The following changes are allowed by Rego SaaS:

• SAML Metadata or Certificate Renewals

• Switching the configuration between SSO and Non-SSO on a per environment basis

• Enabling/Disabling SSO for an environment

• Modifying the Login or Logout Navigation

When engaging Rego SaaS Support, we recommend:

• Submitting a request through our Ticketing System as per the Support User Guide

• When contacting support for any configuration changes, please ensure the corresponding template is provided:

Opening an Issue - Recommendations

If having issues with SSO or authenticating to your Clarity environment, please ensure:

• Your SSO provider is working as expected by engaging your internal teams.

• Identify if the issue is isolated to: 1 user, a few number of users or system wide.

• Provide as much details as possible to our support team, as a minimum we recommend:

  • Time when the issue last occurred

  • Details and screenshots of the issue

  • URLs where the issue happened

  • A HAR file including all details from the trace (when possible)