How To - Reset Non SSO Password

Non SSO Passwords are managed by Rego SaaS - AWS Cognito instances. In order to reset a password follow the steps detailed below:

1. Ensure the user has been synchronized before, by running the “Cognito User Sync” job in Clarity

2. Navigate to your Non SSO URL, a screen similar to the one below will be displayed

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3. Click on “Forgot your password?” located under the “Password” text box

4. Provide your Clarity username, and click on “Reset my password”

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5. Once the username has been provided the user will receive an email containing a code. The code can then be used on the reset page, which needs to be provided along with the new password and confirmation.