How to Create a HAR File

A HAR file is a format used for tracking information between a web browser and a website.
the file is generated using a web browser , Please use of the following instruction for the most commonly used browser:

Google Chrome:

1. Open Google Chrome and go to the page where the issue is occurring.

2. From the Chrome menu bar select More Tools > Developer Tools.
   
   

   Open

   

3. From the panel opened, select the Network tab.

4. Look for a round Record button in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.

   Open

   

5. Check the box Preserve log.

6. Click the Clear button to clear out any existing logs from the Network tab.

7. Reproduce the issue that you were experiencing before, while the network requests are being recorded.

8. Once you have reproduced the issue, right-click anywhere on the grid of network requests, select Save as HAR with Content, and save the file to your computer.

9. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it

Mozilla Firefox

1. Open Firefox and go to the page where you are experiencing trouble.

2. Select the Firefox menu (three horizontal parallel lines) at the top-right of your browser window, then select Web Developer > Network.

3. The Developer Network Tools opens as a docked panel at the side or bottom of Firefox. Click the Network tab.

4. The recording autostarts when you start performing actions in the browser.

5. Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the File column and click on Save all as Har.

6. Save the HAR file somewhere convenient.

7. Upload your HAR file to your ticket or attach it to your email so that we may analyze it.

Internet Explorer

1. Open Internet Explorer and go to the page where the issue is occurring.

2. Press F12 on your keyboard(or click the gear icon > F12 Developer Tools)

3. Click the Network tab.

4. The recording should automatically start and the Stop button should be red. If not, press the Green play button to begin recording.

5. Reproduce the issue that you were experiencing before, while the network requests are being recorded.

6. Once done click the Save button.

7. Give the trace a filename and click the Save button which will save it as a .har file.

8. Upload your HAR file to your ticket or attach it to your email so that we may analyze it.

Microsoft Edge

1. Open Edge and go to the page where the issue is occurring.

2. From the Edge menu bar select View > Developer > Developer Tools. Alternatively, you can press F12 on your keyboard.

3. From the panel opened, select the Network tab.

4. The recording should automatically start and the Stop button should be red. If not, press the Green play button to begin recording.

5. Reproduce the issue that you were experiencing before, while the network requests are being recorded.

6. Once done click the Save button.

7. Give the trace a filename and click the Save button which will save it as a .har file.

8. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.

Safari

1. Enable Developers Tools by going to Safari>Preferences>Advance and check Show Develop Menu in Menu Bar

2. Navigate to the page in question

3. Open the Development menu and select Show Web Inspector

4. Click the Network tab

5. Reproduce the issue that you were experiencing before, while the network requests are being recorded.

6. Click the Export icon on the far right of the Network tab and save the file as a HAR file

7. Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.