Historical archives of the status, impact and resolution of previously encountered outages of Clarity on AWS.
October 28th, 2022 3:00pm Eastern: Rego and AWS believe the underlying issue related to the Oct 22nd outage is completely remediated and resolved.
October 25th, 2022 11:48pm Eastern: Rego continues to investigate the cause and remediation of the incident on Oct 24th. The draft root cause analysis report is below. This report will be updated with further details as they become known and the investigation concludes.
October 24th, 2022 1:16pm Eastern: Rego believes a full recovery has been achieved. We are working with Amazon Web Services to develop a root cause analysis. We will continue to diligently investigate and post updates to this page as they become available. A full root cause analysis will be posted to this page once available.
October 24th, 2022 1:01pm Eastern: Significant recovery of the Amazon Web Services login processing has occurred. We do not have confidence in a full recovery status, but we expect to post a full recovery notification shortly. We are continuing to investigate and will continue to post updates to this page.
October 24th, 2022 12:52pm Eastern: Rego is seeing signs of broad recovery, but continued instability for Clarity logins. We are continuing to investigate and will continue to post updates to this page. As we determine a timeline for full recovery, it will be posted to this page.
October 24th, 2022 12:32pm Eastern: Rego is seeing signs of broad recovery for Clarity logins. We are continuing to investigate and will continue to post updates to this page.
October 24th, 2022 12:22pm Eastern: Rego continues to investigate the issue with AWS unable to process logins for Clarity. As we determine a timeline for recovery, it will be posted to this page.
October 24th, 2022 11:55am Eastern: Rego has detected an unexpected issue in the AWS infrastructure processing logins to the Clarity application. This event is related an outage at Amazon Web Services. Rego is investigating which customers and environments may be affected and will post updates to this status page as they become available.
August 15, 2022 2:00PM Eastern - Root Cause Analysis: The SFTP disruption has been fully mitigated for the limited customers in North America that were impacted. A root cause analysis has been posted below:
August 15, 2022 12:48PM Eastern - Rego has determined the health of the SFTP service to be stable, but Rego remains closely monitoring. Updates will be made to this page as the service health is restored. A root cause analysis will be posted once we are confident that the issue is fully mitigated.
August 15, 2022 12:22PM Eastern - Rego has detected an issue with certain SFTP services. Updates will be made to this page as the service health is restored.
July 28th, 2022 3:00pm Eastern - Root Cause Analysis: The current disruption has been fully mitigated for Clarity production environments on AWS. A root cause analysis has been posted below:
July 28th, 2022 2:39pm Eastern: All production environments are back online and healthy. A small number of non-production environments remain affected. A root cause analysis will be posted to this page.
July 28th, 2022 2:04pm Eastern: Rego continues to note that a small number of customer environments remain affected. Rego is awaiting confirmation from AWS of full recovery. Rego will post a confirmation to this page we can confirm that all affected services are restored.
July 28th, 2022 1:49pm Eastern: AWS has confirmed the network recovery remains in progress, with an estimate of 30-45 minutes for recovery of any services that remain affected. Rego will post a confirmation to this page we can confirm that all affected services are restored.
July 28th, 2022 1:30pm Eastern: AWS has confirmed a power failure resulted in network disruption. Power has been restored and networking services are coming back online. Rego will post a confirmation to this page when affected services are restored.
July 28th, 2022 1:24pm Eastern: Rego has determined that new user logins to certain environments are affected, but the issue appears intermittent and related to networking. Rego will post updates to this status page as they become available.
July 28th, 2022 1:18pm Eastern: Amazon Web Services has confirmed a networking issue that may be impacting infrastructure. Rego continues to investigate which customers and environments may be affected and will post updates to this status page as they become available.
July 28th, 2022 1:05pm Eastern: Rego has detected an unexpected issue in the AWS infrastructure processing logins to the Clarity application. This event is related an outage at Amazon Web Services. Rego is investigating which customers and environments may be affected and will post updates to this status page as they become available.