How to Create a Ticket
- Tyler Wuenstel (Unlicensed)
In the support portal search for the appropriate request type:
Log a Clarity Product Issue: Use this request to log any issues with a Clarity application
Log a Hosting Service Issue: Use this request to log any issues with the Hosting services
General Question: Use this request to ask general questions about functions for/within Clarity
Manage VPN Accounts: Use this to request or update a VPN Account
Manage SFTP Accounts: Use this to request or update an SFTP Account
Manage Jira Support Accounts: Use this to request or update a Jira Support Account
Request Environment Refresh/Backup/Restore: Use this to request an environment refresh, backup, or restore.
Request an Upgrade: Use this to request or upgrade for a Clarity environment.Once an option is chose the screen will expand the required fields to raise a request:
Summary: This is the Request Title
Description: This is the full description of the incident or request, please share all possible details for a quicker solution
Severity: This is the severity of the issue or request:
Severity | Description |
|---|---|
1 | Loss of service block any progress |
2 | Loss of functionality could block progress |
3 | Loss of functionality may block progress |
4 | Functionality not working as expected with work around |
Environment: The environment experiencing an issue or the question is related to.
Attachment: Any number of files can be attached to the request if necessary:
With all required information filled in, click on the Send button and the ticket will be created; an agent will contact you shortly