How to create a ticket
In the support portal search for the appropriate request type:
Raise an Issue: Use this request for any service degradation or error
Ask Question: Use this option to raise a simple request like activate a new user, request a password reset, etc.
Request a Change: Use this option to request change that requires approval like environment refresh or Server Restart
Once an option is chose the screen will expand the required fields to raise a request:
Summary: This is the Request Title
Description: This is the full description of the incident or request, please share all possible details for a quicker solution
Priority: This is the severity of the issue or request:
Priority | Description |
|---|---|
1 | Loss of service block any progress |
2 | Loss of functionality could block progress |
3 | Loss of functionality may block progress |
4 | Functionality not working as expected with work around |
Attachment: Any number of files can be attached to the request if necessary:
With all required information filled in, click on the Send button and the ticket will be created; an agent will contact you shortly