Planned Routine Maintenance:
Rego conducts occasional, planned monthly maintenance to improve the monitoring, security and stability of the Amazon AWS infrastructure hosting Clarity. Due to the architecture of Clarity on AWS and the highly-available systems, when maintenance is executed within the window brief outages could occur but generally do not consume the entire window. The monthly windows are confined to specific Saturdays, 3:00am GMT to 6:00am EST. Before and after these specific windows, Rego locks down all infrastructure (all non-prod and prod) from approximately Friday afternoon until Sunday evening to ensure high quality, controlled deployments. Rego will note in the scheduled below if service interrupts or performance degradation will be experienced during these windows. In general, Rego recommends that you avoid running critical activities, jobs or interfaces during these monthly windows for increased stability. Any planned monthly maintenance window that includes notable changes to the environments will include a published list of changes 7 days prior to the event.
Planned Emergency Maintenance:
An emergency or critically maintenance window be scheduled to execute important security, performance or stability improvements. A minimum of 72-hour notice will be provided along with the expected downtime duration. Rego will provide reasonable accommodations for business needs for these types of maintenance periods where possible.
Unplanned Incidents:
Unplanned downtime is defined as any loss of production system availability that is not planned by Rego with adequate notification. Unplanned outages are generally a result of unexpected system faults, unexpected environment factors, or immediate security threats that must be remediated. Notices of unplanned incidents will be sent to customers, along with a reasonable expectation of the duration. Root cause analysis will be provided to customers upon successful remediation of the incident. Unplanned incidents are considered to be violations of SLA agreements.
Maintenance of non-production environments can occur without express notice. Non-production environment are not subject to SLA agreements.
Archive:
https://regoconsulting.atlassian.net/wiki/spaces/CS/pages/2097577985
https://regoconsulting.atlassian.net/wiki/spaces/CS/pages/2023227397
Monthly Maintenance Schedule for 2024
Environment | Date | Time Frame (EST) | Time Frame (GMT) | Planned Disruption | Started | Completed |
|---|---|---|---|---|---|---|
10/07/2023 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
Clarity Production Upgrade Slots | 10/14/2023 |
| 3:00 AM GMT |
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10/21/2023 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
10/30/2023 |
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11/04/2023 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
Rego Holiday Freeze | 11/06/2023 - 11/12/2023 |
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Clarity Production Upgrade Slots | 11/18/2023 |
| 3:00 AM GMT |
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Rego Holiday Freeze | 11/20/2023 - 11/27/2023 |
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12/02/2023 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
12/09/2023 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
12/16/2023 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
Rego Holiday Freeze | 12/23/2023 - 1/1/2024 |
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Clarity Non-Production Upgrade Slots | 01/02/2024 |
| 3:00 AM GMT , 14:00 GMT |
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01/06/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
Clarity Non-Production Upgrade Slots | 01/09/2024 |
| 3:00 AM GMT |
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Clarity Production Upgrade Slots | 01/13/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 01/16/2024 |
| 3:00 AM GMT |
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01/20/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
Clarity Non-Production Upgrade Slots | 01/23/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 01/30/2024 |
| 3:00 AM GMT |
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02/03/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
Clarity Non-Production Upgrade Slots | 02/06/2024 |
| 3:00 AM GMT |
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Clarity Production Upgrade Slots | 02/10/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 02/13/2024 |
| 3:00 AM GMT |
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02/17/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
Clarity Non-Production Upgrade Slots | 02/20/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 02/27/2024 |
| 3:00 AM GMT |
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03/02/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
Clarity Non-Production Upgrade Slots | 03/05/2024 |
| 3:00 AM GMT |
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Clarity Production Upgrade Slots | 03/09/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 03/12/2024 |
| 3:00 AM GMT |
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03/16/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes` | Yes | |
Clarity Non-Production Upgrade Slots | 03/19/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 03/26/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 04/02/2024 |
| 3:00 AM GMT |
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04/06/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
Clarity Non-Production Upgrade Slots | 04/09/2024 |
| 3:00 AM GMT |
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Clarity Production Upgrade Slots | 04/13/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 04/16/2024 |
| 3:00 AM GMT |
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04/20/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
Clarity Non-Production Upgrade Slots | 04/23/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 04/30/2024 |
| 3:00 AM GMT |
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Target to Begin Scheduling v16.2.1 (16.2.1.1) Upgrades | 04/30/2024 |
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05/04/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
Clarity Non-Production Upgrade Slots | 05/07/2024 |
| 3:00 AM GMT |
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Clarity Production Upgrade Slots | 05/11/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 05/14/2024 |
| 3:00 AM GMT |
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05/18/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
Clarity Non-Production Upgrade Slots | 05/21/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 05/28/2024 |
| 3:00 AM GMT |
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06/01/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
Clarity Non-Production Upgrade Slots | 06/04/2024 |
| 3:00 AM GMT |
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Clarity Production Upgrade Slots | 06/08/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 06/11/2024 |
| 3:00 AM GMT |
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06/15/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
Clarity Non-Production Upgrade Slots | 06/18/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 06/25/2024 |
| 3:00 AM GMT |
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06/29/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
Rego Holiday Freeze | 7/01/2024 - 7/07/2024 |
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Clarity Non-Production Upgrade Slots | 7/9/2024 |
| 3:00 AM GMT |
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Clarity Production Upgrade Slots | 07/13/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 07/16/2024 |
| 3:00 AM GMT |
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07/20/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
Clarity Non-Production Upgrade Slots | 07/23/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 07/30/2024 |
| 3:00 AM GMT |
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08/03/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
Clarity Non-Production Upgrade Slots | 08/06/2024 |
| 3:00 AM GMT |
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Clarity Production Upgrade Slots | 08/10/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 08/13/2024 |
| 3:00 AM GMT |
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08/17/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
Clarity Non-Production Upgrade Slots | 08/20/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 08/27/2024 |
| 3:00 AM GMT |
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Rego Holiday Freeze | 08/30/2024 - 09/03/2024 |
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09/07/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT | Yes | Yes | Yes | |
Clarity Non-Production Upgrade Slots | 09/10/2024 |
| 3:00 AM GMT |
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Clarity Production Upgrade Slots | 09/14/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 09/17/2024 |
| 3:00 AM GMT |
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Production Maintenance | 09/21/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 09/24/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 10/01/2024 |
| 3:00 AM GMT |
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Non-Production Maintenance | 10/05/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 10/08/2024 |
| 3:00 AM GMT |
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Clarity Production Upgrade Slots | 10/12/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 10/15/2024 |
| 3:00 AM GMT |
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Production Maintenance | 10/19/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 10/22/2024 |
| 3:00 AM GMT |
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Rego Holiday Freeze | 10/28/2024 - 11/04/2024 |
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Clarity Non-Production Upgrade Slots | 11/05/2024 |
| 3:00 AM GMT |
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Non-Production Maintenance | 11/09/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 11/12/2024 |
| 3:00 AM GMT |
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Clarity Production Upgrade Slots | 11/16/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 11/19/2024 |
| 3:00 AM GMT |
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Production Maintenance | 11/23/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT |
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Rego Holiday Freeze | 11/25/2024 - 12/02/2024 |
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Clarity Non-Production Upgrade Slots | 12/03/2024 |
| 3:00 AM GMT |
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Non-Production Maintenance | 12/07/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 12/10/2024 |
| 3:00 AM GMT |
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Clarity Production Upgrade Slots | 12/14/2024 |
| 3:00 AM GMT |
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Clarity Non-Production Upgrade Slots | 12/17/2024 |
| 3:00 AM GMT |
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Production Maintenance | 12/21/2024 | 3:00 AM EST to 6:00 AM EST | 8:00 AM GMT to 11:00 AM GMT |
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Rego Holiday Freeze | 12/23/2024 - 01/01/2025 |
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