Historical archives of the issue, impact, current status, next update and resolution of previously encountered outages of Clarity on AWS.There are no known issues in the Rego managed Clarity environments hosted on Amazon Web Services. If you are encountering an issue, please conduct due diligence with your team then submit a ticket to Rego with comprehensive details of the issue.
12/14/23 @9:57am ET
Root cause analysis provided by Amazon AWS:
On December 13 at 9:00AM Pacific, Amazon Cognito rolled out a change to improve the reliability of its SAML federation feature. Unfortunately, this change caused a small number of customers to receive authentication errors when trying to login from a SAML identity provider. The problem was limited to customers who sent login requests with expired SAML x509 certificates. We have rolled back the change. Cognito’s SAML federation feature is operating normally as of 10:10AM Pacific. We sincerely apologize for the inconvenience.
12/13/23 @ 2:03pm ET
All reported login issues have been resolved. A root cause will be published upon completion.
12/13/23 @ 1:49pm ET
Rego SaaS is currently experiencing issues impacting login into Clarity PROD in certain customer environments and is actively engaged to resolve. Additional information will be shared at the earliest opportunity.
Thanks
Rego SaaS Support Team
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June 30th, 2023 4:00pm Eastern:
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Rego will post a root cause analysis document to this page.
Current Status: Resolved
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June 30th, 2023 3:45pm Eastern:
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