Historical archives of the issue, impact, current status, next update and resolution of previously encountered outages of Clarity on AWS.There are no known issues in the Rego managed Clarity environments hosted on Amazon Web Services. If you are encountering an issue, please conduct due diligence with your team then submit a ticket to Rego with comprehensive details of the issue.
12/14/23 @9:57am ET
Root cause analysis provided by Amazon AWS:
On December 13 at 9:00AM Pacific, Amazon Cognito rolled out a change to improve the reliability of its SAML federation feature. Unfortunately, this change caused a small number of customers to receive authentication errors when trying to login from a SAML identity provider. The problem was limited to customers who sent login requests with expired SAML x509 certificates. We have rolled back the change. Cognito’s SAML federation feature is operating normally as of 10:10AM Pacific. We sincerely apologize for the inconvenience.
12/13/23 @ 2:03pm ET
All reported login issues have been resolved. A root cause will be published upon completion.
12/13/23 @ 1:49pm ET
Rego SaaS is currently experiencing issues impacting login into Clarity PROD in certain customer environments and is actively engaged to resolve. Additional information will be shared at the earliest opportunity.
Thanks
Rego SaaS Support Team
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June 30th, 2023 4:00pm Eastern:
All connection issues have been resolved.
Rego will post a root cause analysis document to this page.
Current Status: Resolved
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June 30th, 2023 3:45pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Rego will post a root cause analysis document to this page.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: Most database connections are restored, we are validating
Next Update: 15 minutes
June 30th, 2023 2:45pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 2:30pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 2:15pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 2:00pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 1:45pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 1:30pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS reported an issue with the RDS service, and are investigating the connectivity issues affecting the databases
Next Update: 15 minutes
June 30th, 2023 1:15pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS reported an issue with the RDS service, and are investigating the connectivity issues affecting the databases
Next Update: 15 minutes
June 30th, 2023 1:00pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS reported an issue with the RDS service, and are investigating the connectivity issues affecting the databases
Next Update: 15 minutes
June 30th, 2023 12:45pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS reported an issue with the RDS service, and are investigating the connectivity issues affecting the databases
Next Update: 15 minutes
June 30th, 2023 12:30pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: We are continuing to collaborate with AWS, AWS continues the Investigation
Next Update: 15 minutes
June 30th, 2023 12:15pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS continues the Investigation
Next Update: 15 minutes
June 30th, 2023 12:00pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS continues the Investigation
Next Update: 15 minutes
June 30th, 2023 11:45am Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: Investigation
Next Update: 15 minutes
December 5th, 2022 4:30pm Eastern: All users in affected regions have reported full recovery of internet connectivity. The final root cause analysis documentation is provided below.
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