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In the support portal search for the appropriate request type:
Raise an Issue: Use this request for any service degradation or error
Ask Question: use Use this option to rise raise a simple request like : activate a new user, request a password reset, etc.
Request a Change: use Use this option to request change that requires approval lige environemnt like environment refresh o or Server Restart
Once an option is chose the screen will expand the required fields to rise raise a request:
Summary: This is the Request Title
Description: This is the full description fo of the incident or request, please share all posible datails possible details for a quicker solution
Priority: This is the severity of the issue or request:
Priority | Description |
|---|---|
1 | Lost Loss of service block any progress |
2 | Lost Loss of functionality could block progress |
3 | Lost Loss of functionality may block progress |
4 | Functionality not working as expected with work around |
Attachment: Also any Any number of files can be attached to the request if necessary:
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Whit With all required information filled in, click on the send Send button and the ticket will be created; and an agent will contact you shortly
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