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There are no known issues in the Rego managed Clarity environments hosted on Amazon Web Services. If you are encountering an issue, please conduct due diligence with your team then submit a ticket to Rego with comprehensive details of the issue.
June 30th, 2023 4:00pm Eastern:
All connection issues have been resolved.
Rego will post a root cause analysis document to this page.
Current Status: Resolved
June 30th, 2023 3:45pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Rego will post a root cause analysis document to this page.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: Most database connections are restored, we are validating
Next Update: 15 minutes
June 30th, 2023 2:45pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 2:30pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 2:15pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 2:00pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 1:45pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 1:30pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS reported an issue with the RDS service, and are investigating the connectivity issues affecting the databases
Next Update: 15 minutes
June 30th, 2023 1:15pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS reported an issue with the RDS service, and are investigating the connectivity issues affecting the databases
Next Update: 15 minutes
June 30th, 2023 1:00pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS reported an issue with the RDS service, and are investigating the connectivity issues affecting the databases
Next Update: 15 minutes
June 30th, 2023 12:45pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS reported an issue with the RDS service, and are investigating the connectivity issues affecting the databases
Next Update: 15 minutes
June 30th, 2023 12:30pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: We are continuing to collaborate with AWS, AWS continues the Investigation
Next Update: 15 minutes
June 30th, 2023 12:15pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS continues the Investigation
Next Update: 15 minutes
June 30th, 2023 12:00pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS continues the Investigation
Next Update: 15 minutes
June 30th, 2023 11:45am Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: Investigation
Next Update: 15 minutes
December 5th, 2022 4:30pm Eastern: All users in affected regions have reported full recovery of internet connectivity. The final root cause analysis documentation is provided below.
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