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There are no known issues in the Rego managed Clarity environments hosted on Amazon Web Services. If you are encountering an issue, please conduct due diligence with your team then submit a ticket to Rego with comprehensive details of the issue.
December 5th, 2022 4:30pm Eastern: All users in affected regions have reported full recovery of internet connectivity. The final root cause analysis documentation is provided below.
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December 5th, 2022 4:13pm Eastern: All users in affected regions have reported full recovery of connectivity. Rego and AWS have confirmed internet-related outages in these regions. Users outside of these regions were able to access Clarity environments as normal. Rego will post a root cause analysis document to this page.
Issue: Inability to connect to the Clarity website by end users
Impact: Users in certain regions of the US
Current Status: Resolved
December 5th, 2022 4:05pm Eastern: Certain end users in midwest/east regions of the US are seeing signs of internet connectivity recovery. Rego and AWS have confirmed internet-related outages in these regions. Users outside of these regions continue to be able to access Clarity environments as normal. Rego will update this page with further details once full internet connectivity recovery is confirmed.
Issue: Inability to connect to the Clarity website by end users
Impact: Users in certain regions of the US
Current Status: Internet Connectivity Restored, Validating
Next Update: 15 minutes
December 5th, 2022 3:50pm Eastern: Certain end users in midwest/east regions of the US continue to report connectivity issues to Clarity environments. Rego and AWS have confirmed internet-related outages in these regions. Users outside of these regions continue to be able to access Clarity environments as normal. Rego will update this page with further details once internet providers stability connectivity.
Issue: Inability to connect to the Clarity website by end users
Impact: Users in certain regions of the US
Current Status: Investigation
Next Update: 15 minutes
December 5th, 2022 3:35pm Eastern: Certain end users in midwest/east regions of the US continue to report connectivity issues to Clarity environments. Rego and AWS are investigating potential internet-related outages in these regions. Users outside of these regions continue to be able to access Clarity environments as normal. Rego is investigating and will update this page with further details.
Issue: Inability to connect to the Clarity website by end users
Impact: Users in certain regions of the US
Current Status: Investigation
Next Update: 15 minutes
December 5th, 2022 3:20pm Eastern: Certain end users in midwest/east regions of the US are reporting connectivity issues to Clarity environments. No outages are reported within AWS, all environments remain accessible by end-users in other regions. Rego is investigating and will update this page with further details.
Issue: Inability to connect to the Clarity website by end users
Impact: Users in certain regions of the US
Current Status: Investigation
Next Update: 15 minutes
October 28th, 2022 3:00pm Eastern: Rego and AWS believe the underlying issue related to the Oct 22nd outage is completely remediated and resolved.
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