In the support portal search the appropriate request type:
Raise an Issue: Use this request for any service degradation or error
Ask Question: use this option to rise a simple request like: activate a new user, request a password reset, etc.
Request a Change: use this option to request change that requires approval lige environemnt refresh o Server Restart
Once an option is chose the screen will expand the required fields to rise a request:
Summary: This is the Request Title
Description: This is the full description fo the incident or request, please share all posible datails for a quicker solution
Priority: This is the severity of the issue or request:
Priority | Description |
|---|---|
Critical | Lost of service block any progress |
High | Lost of functionality could block progress |
Medium | Lost of functionality may block progress |
Low | Functionality not working as expected with work around |
Attachment: Also any number of files can be attached to the request if necessary:
Whit all required information click on the send button and the ticket will be created; and agent will contact you shortly