Please follow this guide to set up and use the Fiddler application when a network report is requested by support
Installation Guide
Navigate to the URL: https://www.telerik.com/fiddler and hit on the download button
Fill the information required and accept the license agreement and hot on the Download for windows
If necessary change to the proper OS version
Once downloaded execute the installation file
Once installed hit on the Create account option:
In the next screen fill the proper fields and hit the create account
An email will be send to activate your account
After the activation you now can Sign In
When open a demo will start you can skip it
Before start using it go to settings and in the HTTPS setting check the both boxes option
And the on gateway set the no proxy option(unless you are using a company proxy setting)
User Guide
To capture and share the traffic information please follow the next steps:
The application will start to capture all of the traffic on your computer; first reproduce the issue reported to support; and once the traffic is captured y the application
Save the session with an appropriate name
Select Local Storage and hit on sabe
Once the session is save it will be available on the left side panel under My Session folder
Select the recent save session and hit on export
On the File Name chose the pat and name of the file, set the encryption method and password and hit save
Once Saved send the file and share the set password to rego support team