Production Rego SaaS - Monthly Maintenance – January 2025
- Partho Garg
Component | Classification | Customer Testing Required | Improvement Details |
Infrastructure | Minor | No | Monthly operating system patches to all Clarity, Jaspersoft and OData services hosts. |
Infrastructure | Minor | No | RDS Patching |
A full outage that prevents end-user logins will occur within this scheduled maintenance window.
This weekend, as part of our ongoing commitment to improve service efficiency and reliability, we will be performing a scheduled production upgrade on the Clarity environment hosted in Rego SaaS on AWS. This upgrade involves enhancements to hardware efficiency and system performance.
What You Need to Know
While these updates are designed to optimize the overall system, they may inadvertently cause errors in custom Clarity reports.
We want to reassure you that the risk is minimal, especially if your custom reports did not experience any issues during the previous non-production maintenance window.
Recommended Action
If you encounter errors with any of your custom Clarity reports following the upgrade please recompile / redeploy the affected custom report which should resolve the issue.
Our support team is available to provide guidance should you encounter any challenges during this process.
We appreciate your understanding as we work to provide a more efficient and reliable service and thank you for your continued partnership.