How to Create a Ticket
- Omar Luna
In the support portal search for the appropriate request type:
Clarity Product Error or Failure: Use this request to log any issues with a Clarity application
Ask Us a Question: Use this request to ask general questions about functions for/within Clarity
Once an option is chose the screen will expand the required fields to raise a request:
Summary: This is the Request Title
Description: This is the full description of the incident or request, please share all possible details for a quicker solution
Priority: This is the severity of the issue or request:
Priority | Description |
|---|---|
1 | Loss of service block any progress |
2 | Loss of functionality could block progress |
3 | Loss of functionality may block progress |
4 | Functionality not working as expected with work around |
Affected Environment URL: The URL of the environment experiencing an issue or the question is related to.
With all required information filled in, click on the Send button and the ticket will be created; an agent will contact you shortly