How to create a ticket

• In the support portal search the appropriate request type:
  Raise an Issue: Use this request for any service degradation or error
  Ask Question: use this option to rise a simple request like: activate a new user, request a password reset, etc.
  Request a Change: use this option to request change that requires approval lige environemnt refresh o Server Restart
  
  

  

• Once an option is chose the screen will expand the required fields to rise a request:
  Summary: This is the Request Title
  Description: This is the full description fo the incident or request, please share all posible datails for a quicker solution
  Priority: This is the severity of the issue or request:

Attachment: Also any number of files can be attached to the request if necessary:

• Whit all required information click on the send button and the ticket will be created; and agent will contact you shortly