12/14/23 @9:57am ET
Root cause analysis provided by Amazon AWS:
On December 13 at 9:00AM Pacific, Amazon Cognito rolled out a change to improve the reliability of its SAML federation feature. Unfortunately, this change caused a small number of customers to receive authentication errors when trying to login from a SAML identity provider. The problem was limited to customers who sent login requests with expired SAML x509 certificates. We have rolled back the change. Cognito’s SAML federation feature is operating normally as of 10:10AM Pacific. We sincerely apologize for the inconvenience.
12/13/23 @ 2:03pm ET
All reported login issues have been resolved. A root cause will be published upon completion.
12/13/23 @ 1:49pm ET
Rego SaaS is currently experiencing issues impacting login into Clarity PROD in certain customer environments and is actively engaged to resolve. Additional information will be shared at the earliest opportunity.
Thanks
Rego SaaS Support TeamThere are no known issues in the Rego managed Clarity environments hosted on Amazon Web Services. If you are encountering an issue, please submit a support ticket.
7/19/24 @10:00am ET
Subject: Service Status Update: No Impact from Recent Microsoft outage linked to Crowdstrike
Dear Valued Customer,
We are writing to inform you about the recent outage impacting Microsoft infrastructure linked to Crowdstrike. We want to assure you that our Rego SaaS on AWS service remains fully operational and is not affected by this incident.
As your trusted SaaS provider hosting Clarity PPM, we prioritize the reliability and availability of our services. Our infrastructure runs on Amazon Web Services (AWS), which has not experienced any disruptions related to the Microsoft outage.
Our team continuously monitors our systems to maintain the highest standards of performance and reliability.
If you have any questions or concerns, please do not hesitate to reach out to our support team at SaaSSupport@regoconsulting.com
Thank you for your continued trust in our service.
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