June 30th, 2023 3:45pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: Most database connections are restored, we are validating
Next Update: 15 minutes
June 30th, 2023 2:45pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 2:30pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 2:15pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 2:00pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 1:45pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS is working on restoring the RDS services
Next Update: 15 minutes
June 30th, 2023 1:30pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS reported an issue with the RDS service, and are investigating the connectivity issues affecting the databases
Next Update: 15 minutes
June 30th, 2023 1:15pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS reported an issue with the RDS service, and are investigating the connectivity issues affecting the databases
Next Update: 15 minutes
June 30th, 2023 1:00pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS reported an issue with the RDS service, and are investigating the connectivity issues affecting the databases
Next Update: 15 minutes
June 30th, 2023 12:45pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS reported an issue with the RDS service, and are investigating the connectivity issues affecting the databases
Next Update: 15 minutes
June 30th, 2023 12:30pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: We are continuing to collaborate with AWS, AWS continues the Investigation
Next Update: 15 minutes
June 30th, 2023 12:15pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS continues the Investigation
Next Update: 15 minutes
June 30th, 2023 12:00pm Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: AWS continues the Investigation
Next Update: 15 minutes
June 30th, 2023 11:45am Eastern:
Certain end users in US region are reporting connectivity issues to Clarity environments. AWS has reported an outage and are investigating the availability of EC2 instances.
Issue: Inability to connect to the Clarity website by end users, BG and Jaspersoft services also impacted
Impact: Users in US region
Current Status: Investigation
Next Update: 15 minutesThere are no known issues in the Rego managed Clarity environments hosted on Amazon Web Services. If you are encountering an issue, please submit a support ticket.
7/19/24 @10:00am ET
Subject: Service Status Update: No Impact from Recent Microsoft outage linked to Crowdstrike
Dear Valued Customer,
We are writing to inform you about the recent outage impacting Microsoft infrastructure linked to Crowdstrike. We want to assure you that our Rego SaaS on AWS service remains fully operational and is not affected by this incident.
As your trusted SaaS provider hosting Clarity PPM, we prioritize the reliability and availability of our services. Our infrastructure runs on Amazon Web Services (AWS), which has not experienced any disruptions related to the Microsoft outage.
Our team continuously monitors our systems to maintain the highest standards of performance and reliability.
If you have any questions or concerns, please do not hesitate to reach out to our support team at SaaSSupport@regoconsulting.com
Thank you for your continued trust in our service.
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