There are no known issues in the Rego managed Clarity environments hosted on Amazon Web Services. If you are encountering an issue, please conduct due diligence with your team then submit a ticket to Rego with comprehensive details of the issue.
April 22nd, 2023 11:00pm Eastern: Rego has remediated an issue affecting SFTP connectivity for a very small number of customers.
April 22nd, 2023 1:30pm Eastern: Rego is aware of an SFTP connectivity issue that is affecting a very small number of customers. Rego has identified a fix for the issue and will be deploying the fix in the evening of April 22nd to recover SFTP connectivity. If you are experiencing SFTP connectivity errors, please monitor this page for resolution, if issues persist after our resolution then you may enter a ticket. The next update to this page will indicate the time at which the fix will be deployed.support ticket.
7/19/24 @10:00am ET
Subject: Service Status Update: No Impact from Recent Microsoft outage linked to Crowdstrike
Dear Valued Customer,
We are writing to inform you about the recent outage impacting Microsoft infrastructure linked to Crowdstrike. We want to assure you that our Rego SaaS on AWS service remains fully operational and is not affected by this incident.
As your trusted SaaS provider hosting Clarity PPM, we prioritize the reliability and availability of our services. Our infrastructure runs on Amazon Web Services (AWS), which has not experienced any disruptions related to the Microsoft outage.
Our team continuously monitors our systems to maintain the highest standards of performance and reliability.
If you have any questions or concerns, please do not hesitate to reach out to our support team at SaaSSupport@regoconsulting.com
Thank you for your continued trust in our service.
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