December 5th, 2022 4:13pm Eastern: All users in affected regions have reported full recovery of connectivity. Rego and AWS have confirmed internet-related outages in these regions. Users outside of these regions were able to access Clarity environments as normal. Rego will post a root cause analysis document to this page.
Issue: Inability to connect to the Clarity website by end users
Impact: Users in certain regions of the US
Current Status: Resolved
December 5th, 2022 4:05pm Eastern: Certain end users in midwest/east regions of the US are seeing signs of internet connectivity recovery. Rego and AWS have confirmed internet-related outages in these regions. Users outside of these regions continue to be able to access Clarity environments as normal. Rego will update this page with further details once full internet connectivity recovery is confirmed.
Issue: Inability to connect to the Clarity website by end users
Impact: Users in certain regions of the US
Current Status: Internet Connectivity Restored, Validating
Next Update: 15 minutes
December 5th, 2022 3:50pm Eastern: Certain end users in midwest/east regions of the US continue to report connectivity issues to Clarity environments. Rego and AWS have confirmed internet-related outages in these regions. Users outside of these regions continue to be able to access Clarity environments as normal. Rego will update this page with further details once internet providers stability connectivity.
Issue: Inability to connect to the Clarity website by end users
Impact: Users in certain regions of the US
Current Status: Investigation
Next Update: 15 minutes
December 5th, 2022 3:35pm Eastern: Certain end users in midwest/east regions of the US continue to report connectivity issues to Clarity environments. Rego and AWS are investigating potential internet-related outages in these regions. Users outside of these regions continue to be able to access Clarity environments as normal. Rego is investigating and will update this page with further details.
Issue: Inability to connect to the Clarity website by end users
Impact: Users in certain regions of the US
Current Status: Investigation
Next Update: 15 minutes
December 5th, 2022 3:20pm Eastern: Certain end users in midwest/east regions of the US are reporting connectivity issues to Clarity environments. No outages are reported within AWS, all environments remain accessible by end-users in other regions. Rego is investigating and will update this page with further details.
Issue: Inability to connect to the Clarity website by end users
Impact: Users in certain regions of the US
Current Status: Investigation
Next Update: 15 minutesThere are no known issues in the Rego managed Clarity environments hosted on Amazon Web Services. If you are encountering an issue, please submit a support ticket.
7/19/24 @10:00am ET
Subject: Service Status Update: No Impact from Recent Microsoft outage linked to Crowdstrike
Dear Valued Customer,
We are writing to inform you about the recent outage impacting Microsoft infrastructure linked to Crowdstrike. We want to assure you that our Rego SaaS on AWS service remains fully operational and is not affected by this incident.
As your trusted SaaS provider hosting Clarity PPM, we prioritize the reliability and availability of our services. Our infrastructure runs on Amazon Web Services (AWS), which has not experienced any disruptions related to the Microsoft outage.
Our team continuously monitors our systems to maintain the highest standards of performance and reliability.
If you have any questions or concerns, please do not hesitate to reach out to our support team at SaaSSupport@regoconsulting.com
Thank you for your continued trust in our service.
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