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Broadcom is discontinuing the use of the Pendo service for Clarity. This change will affect specific functionalities in certain versions of Clarity. Below, we outline the impacts, workarounds, and Broadcom's long-term plan to address the situation.
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What is Pendo ?
Pendo in Clarity is a third-party analytics and guidance tool integrated into the Clarity platform to enhance the user experience. It provides features like:
User Guidance and Onboarding:
Helps new users navigate through the application with guided walkthroughs, tooltips, and in-app messaging.
Usage Analytics:
Tracks how users interact with the application, identifying popular features and areas for improvement.
Information Delivery:
Allows administrators to share announcements, updates, or contextual help directly within the Clarity interface.
Feature Adoption:
Monitors the adoption rate of new features and functionality, helping organizations understand how effectively users are leveraging the system.
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Impact Summary
While there is no direct impact on Clarity’s core functionality, the following areas may experience minor issues:
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End-user browsers may display errors in network traces indicating an inability to reach Pendo.
Note: This will not affect Clarity's functionality.
3. "Information Center" Feature
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Note: The timeline for patch release is currently unavailable, but Broadcom is working to deliver it soon.
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Next Steps
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Monitor application logs for Pendo-related errors.
Inform end users about accessing "Help" and "Ask Vaia" through the Avatar menu in the MUX.
Stay updated on Broadcom’s patch progress for Clarity 16.3.0 and higher.
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