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• A form for raise a ticket will be shown; fill the following fields as:
  
  Summary: Specify that a new access is required
  Description: Be sure to include the following information:
  - Email Address and Name of the userUser
  - Specific Tier of the Non prod environment (dev, test, etc.)
  Environment: The URL of the environment you require DB access
  

• After click submit a case will be create and a support agent will assist you in the process to obtain the key file necessary for access
  

• For further information about how to set up a VPN use this Article: How to Set up VPN Access
  

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