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• To request a VPN access on the support portal select the Manage VPN Accounts option

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• A form for raise a ticket will be shown; fill the following fields asThe Raise a Ticket screen will appear. Fill out the fields as follows:
  
  Summary: Specify that a new access is required
  Description: Be sure to include the following information:
  - Email Address and Name of the User
  - Specific Tier of the Non prod environment (dev, test, etc.)
  Environment: The URL of the environment you require DB Database access to
  

• After click submit a the fields are filled out, click Send. A case will be create and a support agent will assist you in the process to obtain the key file necessary for access
  

• For further information about how to set setting up a VPN, use this Article: How to Set up VPN Access
  

NOTE: It is the responsibility of your organization to reach reago out to Rego to request the deactivation of any user no longer working with you.