The below items are covered by Rego within your contract to provide support for Moventus Clarity by Rego on AWS. Requests for assistance outside of this scope may be referred to our Rego consulting team.
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Issues with Out of the Box functions that are not working
Infrastructure issues
Investigation of issues with the interactions of your Clarity Instance and AWS
Implement solutions or enter Enhancement requests
SSO Investigation
Moventus Support Clarity by Rego Support Offerings
| Standard | Enterprise |
Availability
|
24 x 7 |
24 x 7 |
Support Hours Mon - Fri in Local Time Zone
|
8AM to 6PM |
8AM to 6PM
|
Response Time S1: Application Down S2: Serious Degradation S3: Moderate Impact S4: Low Impact / Inquiry
|
S1: 1 hour S2: 4 business hours S3: 1 business day S4: 2 business days
|
S1: 1 hour S2: 2 business hours S3: 4 business hours S4: 1 business day
|
Upgrades per year |
Max of 4 per year |
Unlimited
|
Environment |
Shared |
Standalone
|
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S4: Low Impact - No impact to service / General Inquiry
Moventus Support Clarity by Rego Support Channels
Support Channel | Details |
Phone Support |
(+1-202-831-2671) - 24/7 |
Email Support |
MoventusSupport@regoconsultingClarity by RegoSupport@regoconsulting.com
|
Self-Service Support |
|
In-App Support |
Available in Clarity PPM |
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