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Rego Support takes your requests for escalated attention very seriously and works to understand your business concerns and provide appropriate service before you find yourself in a situation where you feel the need to request management intervention.
If you have requested an update to a ticket or a change in severity and you are not satisfied with the attention you are receiving, you may escalate a ticket to Rego Support Management by following these steps:
Please ensure that you have the following information available: The ticket number, the reason that you require elevated attention and the business impact you are experiencing.
Submit an email to your Rego Account Manager and our Rego Support Escalations ClarityEscalations@regoconsulting.com Management team. We will process your request and ensure additional resources are provided to resolve the situation.
If you are encountering a P1 issue that may be related to a previous ticket, please immediately submit a NEW P1 ticket submission online with all of the current details of the outage. The Rego team will address the P1 issue as defined in the new ticket.
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