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If you require an update to a ticket that hasn’t been recently updated, please make a note in the ticket requesting an update. In many cases, the Rego team continues to work on the issue, but the Support Engineer may not have formulated a complete response just yet. You are welcome to request updates at any time.
Please submit all tickets through our portal, even P1/Sev1 tickets. Please do not call our telephone line to escalate a requst request until the ticket has been submitted through the portal. To contact us via phone once you’ve submitted the ticket through the portal, please dial the numbers below and listen carefully to the current message:
US: +1 (202)-831-2671
Canada: +1 (873)-800-0941
UK: +44 (147) 273-0312
DE: +49 (7071) 704-9200
AUS: +61 (285) 03-4159
Brazil: +55 (852) 180-9791
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