...
Rego has strong confidence of highly performing and stable upgrades to Clarity v15.9.3.3. Customers with restricted windows of time to execute an annual upgrade should consider the proven stability of v15.9.3.3, which may be scheduled with Rego anytime convenient.
Although it is not recommended, Rego will schedule non-production upgrades to v16.0.0.1 with certain expectations of customers.
No tickets may be submitted to Rego regarding Data Warehouse issues or failures in the non-production environment.
Customers must remove all Parameterized Lookups in an environment before Rego will schedule the upgrade. Customers must provide confirmation that lookups have been removed and will not be added back until a permanent fix is deployed.
Under very specific circumstances, Rego will schedule production upgrades to v16.0.0.1 with certain expectations of customers.
No tickets may be submitted to Rego regarding Data Warehouse issues or failures in the production Production environment. P1 issues will not be accepted by Rego. Customers must assume support for any issues that may be encountered in the Data Warehouse.
Customers must remove all Parameterized Lookups in the production environment before Rego will schedule the upgrade. Customers must provide confirmation that lookups have been removed and will not be added back until a permanent fix is deployed.
No production rollbacks are possible if the production upgrade is not acceptable. Once a production environment is upgraded to v16.0.0.1, it cannot be rolled back.
Customers must explicitly confirm they accept the terms of this guidance within a support ticket.
...