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If you require an update to a ticket that hasn’t been recently updated, please make a note in the ticket requesting an update. In many cases, the Rego team continues to work on the issue, but the Support Engineer may not have formulated a complete response just yet. You are welcome to request updates at any time.
Please submit all tickets through our portal, even P1/Sev1 tickets. Please do not call our telephone line to escalate a requst until the ticket has been submitted through the portal. To contact us via phone once you’ve submitted the ticket through the portal, please dial:
US: +1 (202)-831-2671
Canada: +1 (873)-800-0941
UK: +44 (147) 273-0312
DE: +49 (7071) 704-9200
AUS: +61 (285) 03-4159
Brazil: +55 (852) 180-9791
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